A rapidly growing healthcare software company on a mission to transform how payers operate was struggling under the weight of its legacy platform architecture. As demand for faster innovation and better client experiences accelerated, the company’s core products—central to powering administrative and care coordination systems—faced critical limitations in scalability, operational complexity, and disaster recovery.

The Challenge

Several obstacles hindered the organization’s digital transformation:

• Fragmented legacy systems that increased operational costs and complexity
• Manual testing processes that led to frequent defects and delayed releases
• Siloed product architectures that hindered integration and slowed time-to-market
• Underutilized AI and automation, limiting opportunities for intelligent operations

These challenges weren’t just slowing progress; they were impeding the company’s ability to respond to market needs and deliver consistent value to its clients.

To overcome these obstacles, the organization partnered with Launch Consulting to reimagine its technology foundation through a cloud-first strategy. The goal: to build a unified, modern platform capable of supporting rapid innovation, enhancing operational efficiency, and driving performance at scale.

The Solution

To tackle these challenges head-on, Launch Consulting worked hand-in-hand with the client to develop a comprehensive, cloud-first modernization strategy. The focus was on creating a unified, scalable platform that would not only solve immediate operational issues but also lay the groundwork for long-term innovation and growth.

Platform Strategy & Alignment
Launch partnered closely with leadership to architect a multi-phase transformation strategy. This included aligning stakeholders around a shared modernization roadmap, consolidating siloed working groups, and establishing a clear platform vision to guide all future initiatives.

Test Automation Acceleration
To accelerate delivery and improve quality, Launch designed and executed a nine-month test automation program. The initiative reduced escaped defects and manual testing effort by 80%, enabling faster, more reliable software releases and setting a new standard for quality assurance across teams.

Looking Ahead

What made this transformation unique was Launch’s ability to blend strategic advisory with deep technical delivery—aligning modernization goals with actionable cloud, AI, and automation initiatives. Our cross-functional approach broke down silos, accelerated execution, and ensured that technology remained tightly aligned with business outcomes.

The result was a groundbreaking shift: complex, fragmented systems were unified into a seamless, cloud-powered ecosystem that enabled scalable innovation, operational efficiency, and a reimagined customer experience.

Measurable impact included:

• $5.2–$6.9 million in infrastructure cost savings through 30–40% support headcount reduction
• 53% decrease in per-customer costs following cloud migration
• Strengthened disaster recovery and scalability posture
• Streamlined governance and improved security compliance

Together, these outcomes set a new benchmark for agility and intelligence in the healthcare technology landscape.