The Future State of Customer Experience: How Leaders are Leveraging AI

In this roundtable, we dive into how AI is transforming customer experience, shifting from human chats to bot-to-bot conversations. Our leaders explore AI's role in decision-making, the evolution of marketing, and finding the perfect balance between automation and trust. We also cover important topics like privacy, security, and the necessity of maintaining a human touch in AI. Our leaders also chat about AI's potential to enhance personal interactions, despite some trust challenges. They also recommend some AI tools to explore and AI experts to follow.