Launch Consulting | Consumer & Retail Sector

The pinnacle of customer engagement

Engaging experiences that not only meet your customers' expectations, but lead them down a bold new path of interacting with your product and your brand.

We've helped Starbucks, Disney, and Carnival Cruises achieve enormous long-term value. Let's work together to figure out how you'll give your customers the ultimate human experience.

Book a Vision Map Assessment today!

Pick your Vision Mapping plan...

We offer three packaged engagement models to help you turn your vision into the next amazing experience.

Book Assessment

Lean

4-6 weeks

Assessment for companies that already have an understanding of their market and opportunity

Standard

6-8 weeks

Engagement with our cross-functional team, for companies that need to evolve their business or solution

Expanded

8-12 weeks

Technology and solution-agnostic engagement, to tackle complicated strategic business problems

...or explore total experience

Your customers aren't the only people who deserve a great experience. You and your team does, too.

This flexible-length engagement takes a holistic, inside-out approach to creating Apex Experiences in your business. Your team will establish maturity in Data Readiness, Customer Experience, and Intelligent Operations. That puts you in peak shape for whatever the market does next.

Take the next step by filling out our contact form with some basic details. We'll help you decide which workshop is right for you.

Book Team Assessment

80%

Percentage of people who are more likely to purchase when brands offer personalized experiences

1 out of 3

The number of premium customers are willing to pay for a great customer experience

63%

Percentage of customers who say the best brands exceed expectations across the customer journey

80%

Fraction of customers who stop doing business with a brand they love after only one negative experience

Follow the 5 tenants of
Apex Experiences

Doing what's been done never started any revolution. To create intimate interactions for your customers, you must start with a fundamental understanding of their needs and emotions - and then you can build lasting, deep, and meaningful connections.

Human-Centered

Multi-Disciplinary

Collaborative

Holistic

Divergent Thinking

“Today’s customers are in the driver’s seat. So consumer companies need to focus on personalization and friction-free experiences. They need to understand their customer — not just down to some segment, but as a very specific individual.”

Mark Hadland
Sector Lead, Consumer

Read Mark's Blog