Culture

Launch changes, challenges, and charges ahead because of the people who work here. Explorers, makers, athletes, thinkers, coaches—everyone at Launch is someone who wants to go farther, move faster, discover what’s possible, and champion each other to go one step beyond that. That’s why we call ourselves Navigators.

Company culture can’t be dictated—it has to come from the people who work here.

“Company culture is the product of a company’s values, expectations, and environment.”  
– Courtney Chapman, Executive Business Partner, Google

Who We Are

This is the core definition of Launch that you can pull out of your pocket whenever you meet someone new. It answers questions like what do you do? and how are you different?

Launch is a business transformation company that helps enterprises redesign how work gets done through AI. We don’t implement technology or consult from the sidelines, we embed with clients, redesign workflows, build platforms, and operate solutions until organizations own the capability completely.

We’re one of five Microsoft-certified Agentic Partners globally and Customer Zero for their Frontier Firm initiative. Our approach is proven across hundreds of engagements and thousands of deployed agents.

Brand Tenets

What it’s all for. How we get there. Why it matters, and what we expect from each person.

Vision

A future where people do more of what humans do best, solving hard problems, creating value, building what's next.

Mission

We help organizations reimagine business through AI. We collaborate, we learn, and we ship real things that create value for the clients who trust us.

Purpose

Today we aspire to be an intelligence engine at the forefront of the most significant tech shift of our lifetime - AI.

Our Values

Choose Hard Problems

We run toward complexity. The best growth happens where the answer isn't obvious.

Leadership Is Taken

We don't wait for permission. Ownership beats title.

Learn Fast

We stay curious and adapt quickly as technology and markets change.

Win Together

Great work happens through trust, chemistry, and collaboration.

Ship Real Things

Ideas matter. Outcomes matter more.

Brand Personality

Launch is home to the builders of what comes next. In this new era of AI, work is not longer measured by the tasks we complete, it's measured by the intelligence we orchestrate.

We live in an amazing time for innovation, and it’s exciting to be a part of the boldest changes happening across industries.

But we don’t buy into the mysticism of consulting. We’re not about buzzwords and jargon and hoping that our big fancy words impress and intimidate customers into believing we know what we’re doing.

We just talk to people.

That’s how we do everything: approachable, straightforward, helpful, and fun. We approach customer conversations like they’re dinner-table conversations at home. We’re high-powered, but humble. We’re competitive, but never against each other.

Our voice flexes by context: conversational and human in culture and internal content, more precise and credibility-driven when we're talking about our AI platforms, delivery outcomes, or client results. Either way, we never sound like a brochure.

You can find out more about how to “speak Launch,” including brand voice and style, over on the Messaging page.

Accessibility and Inclusion

Launch’s reason for existing is to positively impact people—embracing diversity, standing up for each other, and enhancing the human experience through tech. That means Launch is, by definition, an inclusive organization.

Accessibility is the practice of making information, activities, and environments meaningful and usable for as many people as possible. Over the past couple of years, rapid digitization has been a huge help for people with disabilities and differences, but we need to be mindful of accessibility and inclusivity in every communication.

Thinking Globally

When speaking to a diverse audience, be thoughtful in your phrasing. Idioms, metaphors, and colloquialisms you use in daily life may be unfamiliar to people of a different background. Launch’s voice is direct and plainspoken, so channel that in your communications and be descriptive and forthright in your message.

The more global Launch gets, the more time zones we work between. When scheduling meetings or referring to events, make a point to include your time zone to avoid confusion or scheduling during someone’s off hours.

Finally, be mindful of global holidays when scheduling important meetings. Avoid scheduling events on holidays such as Rosh Hashanah, Eid, various Independence Days, Lunar New Year, and other occasions that our colleagues generally take time off to observe.

Document and Web Standards

At Launch, we abide by W3C Accessibility standards for documents, social posts, emails, and webpages, which you can learn more about here.

Accessible and inclusive text

  • Do: Make titles descriptive, meaningful, and unique
  • Do: Keep content clear and concise
  • Do: Maintain legible font size and line spacing for easy readability
  • Do: Ensure color choices have sufficient contrast so everything is easily visible
  • Do: Organize docs and pages with headings in hierarchical order so people with screen readers can navigate with ease
  • Don’t: Include flashing lights, neon-colored text, or other distracting and potentially risky elements
  • Don’t: Use large blocks of text—break it up with engaging diagrams and graphics

Accessible and inclusive visuals

  • Do: Ensure all photos, icons, and graphics have alt text descriptions for screen readers so that people with visual impairment get an equal experience
  • Do: Include transcripts for all audio content (such as podcasts)
  • Do: Ensure all video-based content has closed captioning available
  • Do: Organize docs and pages with headings in hierarchical order so people with screen readers can navigate with ease
  • Don’t: Add text as an image in emails or graphics
  • Don’t: Give links and calls to action ambiguous labels—make sure they accurately describe what will happen and that they make sense independent of context

Want someone to look over your work and make sure it meets accessibility standards before you send it off? We’d be happy to help. Contact marketing@launchcg.com for an accessibility and inclusion check.