Fly Smarter: How Agentic AI is Elevating Airline Customer Service

Nobody wants to be on hold with the airlines.

Charlene Coleman, MD of Alliances and Strategic Partners at Launch Consulting, shares a favorite real-world AI use case: agentic AI in the airline industry.

When applied well, AI is doing more than automating a call—it’s learning, anticipating next steps, and acting on behalf of humans to move conversations forward faster.

Key takeaways:

• AI-first airlines are collapsing wait times and improving resolution speed
• Agentic AI doesn’t just respond—it thinks and acts in sequence
• Real CX transformation happens when AI is used with the customer in mind

Connect with a Navigator to explore how you can optimize your own infrastrucutre with agentic AI.