Sectors

Retail & Consumer

Launch partners with retailers and consumer brands to move AI from pilot to production personalizing every customer touchpoint, sharpening supply chain and inventory decisions, and building the platforms that turn data into loyalty.

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trusted by industry giants

Creating Customer-Centric Experiences with AI in Retail & Consumer

Modern consumers expect fast, personalized, seamless experiences from the store aisle to the app to the call center and most retail and consumer brands have more AI pilots than production wins to show for it. Whether you're a big-box grocer, a rising DTC brand, or a global hospitality name, closing that gap takes more than another proof of concept.

Launch embeds with retail and consumer organizations to move AI-driven personalization, forecasting, and operations from pilot to production, turning data into action, and every customer touchpoint into loyalty that compounds.

Silhouette of a woman joyfully jumping with shopping bags against colorful geometric mural.

76%

Most consumers (76%) want AI-powered shopping assistants, including 58% who use GenAI instead of traditional search to find recommendations.

86%

Of executives in retail and consumer products companies say AI soultions deliver a clear and measurable competitive advantage.

$850B

Nearly 20% of online sales result in a return totaling a staggering $850 billion. AI technology is helping solve this issue while enhancing purcasing.

Retail & Consumer Consulting Services

Our approach to retail & consumer consulting starts with the moment that matters most to your customer, and that's not a platform roadmap. We embed with retailers, CPG brands, and consumer-facing organizations to redesign the journeys that drive loyalty, build the data and AI foundation behind accurate demand forecasting and inventory decisions, and modernize the commerce and engagement platforms your teams and customers use every day.

Every engagement ties to a measurable outcome — higher conversion, tighter margins, or stronger retention — delivered in production, not left as a pilot.

Built on Launch's Three Pillars

Every retail and consumer engagement draws on the same framework we apply across every sector: Transformation, Platform, and Software. Here, that means redesigning the workflows behind demand planning and customer experience, building the data harness that powers personalization and forecasting at scale, and shipping the commerce platforms your teams and customers rely on every day.

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Stuck Somewhere on Your Retail or Consumer AI Journey?

Every retail and consumer organization gets stuck in a different place whether that's a personalization pilot that never scaled, a forecasting model no one trusts, or a customer journey not yet designed for AI. If you're unsure where to start, Launch's workshops meet you at that exact blocker, helping you map your first AI-ready workflow or proving out a demand-forecasting model before you scale. They're not the end state, they're what gets you unstuck and moving toward it. You'll leave with a redesigned workflow and a solid plan to move forward.

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Our Retail & Consumer Expertise

From personalized shopping experiences to global loyalty platforms, these are the retail and consumer organizations Launch has helped move AI from pilot to production.