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A large city government partnered with Launch to modernize IT infrastructure, improve service desk operations, and implement advanced cybersecurity protocols—all while retaining and developing their internal IT staff for long-term success.
Our client, a large city government, needed to overhaul its aging IT infrastructure, enhance user support, and improve cybersecurity—all while retaining existing staff and ensuring long-term operational sustainability. Their goals included:
“The seamless integration of the IT team and the robust support from Launch were pivotal in enhancing the city’s IT operations.”
IT Director
Launch deployed a comprehensive IT modernization strategy that included, infrastructure modernization, cybersecurity enhancements, and enhancing the service desk's operations.
Launch conducted a thorough assessment of our client's existing IT infrastructure and support mechanisms. The team identified opportunities to upgrade servers and network equipment, potential improvements in backup solutions and cybersecurity measures, and a capable IT team that could benefit from additional support and resources.
To modernize their IT infrastructure, Launch conducted a series of strategic upgrades designed to enhance reliability, performance, and scalability including:
To bolster cybersecurity, we implemented advanced measures including:
Launch retained the existing IT Service Desk Team and helped them enhance their operations through:
A strategic blend of technical modernization and workforce integration led to measurable improvements across service quality, security, and IT performance.
Launch helped this city government transform its IT operations through a strategic blend of modernization, support, and team development. By aligning cutting-edge technology with human-centered service, Launch delivered operational resilience and long-term value.
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