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When legacy technology began limiting innovation, a financial services nonprofit turned to Launch. Together, we reimagined their learning platform—enhancing customer experience, increasing sales, and transforming a product line into a core business driver.
Our client is a nonprofit organization that provides research, training, certification, and thought leadership events for the financial services industry. The client’s members include national and global banks, credit unions, and mortgage and auto loan providers. Over 250,000 financial services individuals at more than 1,500 financial services organizations take compliance and training courses through the learning management system (LMS) each year.
The thing is, this LMS had begun to slow business innovation. Its legacy tech started to handcuff them, preventing them from enhancing the product in ways that would differentiate them from competitors. They knew they needed a new solution and emphasized that differentiating themselves through their customer experience would be crucial.
“Launch didn’t just modernize our LMS—they helped us reinvent it as a high-growth digital product.”
The client asked Launch to assess the feasibility of building a new LMS experience utilizing open-source software, provide recommendations, and then implement a future state product operating model. This included:
The results exceeded expectations:
The client now operates with the mindset and mechanics of a digital product company—poised for continued innovation, customer growth, and market leadership.
Digital transformation doesn't have to be overwhelming. Start your journey with clarity and confidence.
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