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Salesforce has officially launched a game-changing update to Agentforce pricing, and it could reshape how companies of all sizes approach enterprise AI.
As more organizations seek to operationalize artificial intelligence, the spotlight shifts away from experimentation and impact. Budgets are tightening. Expectations are rising, and the ability to measure real business outcomes (not just AI activity) is more critical than ever.
This latest Agentforce update isn’t about cost control - it’s about building the foundation for sustainable AI success.
This isn’t hype. This is a shift toward real AI ROI.
At the center of the update is a new consumption-based pricing model: Flex Credits.
Rather than charging a flat fee for usage, Flex Credits charge per action completed by your AI agent. Think: automated case resolution, knowledge base updates, or internal task completions.
This structure allows businesses to experiment with AI, pay for only what drives value, and scale as needed.
Salesforce is also introducing Flex Agreements to shift investments between human and digital labor.
Have a surge in support requests? Shift seats into agent credits. Need more people power again? Convert credits back to user licenses.
It’s a flexible model for a world where demand, teams, and strategy are constantly in motion.
To make AI even more accessible, Salesforce has also introduced unlimited agent usage for employee-facing tasks—no usage caps, no guessing games. Just a per-user, per-month model that makes it easy to scale AI internally across sales, service, HR, and more.
These licenses are built for integration into platforms your teams already use, like Salesforce and Slack, to ensure AI adoption happens organically.
This isn’t a pricing update - it’s a strategic invitation.
Salesforce is giving businesses a way to:
For companies that want to turn AI from a buzzword to a business multiplier, this model delivers.
Launch is here to help you make sense of these changes and build an AI roadmap that maximizes value. Whether starting from scratch or scaling an existing Salesforce investment, we’re your guide to doing it right.
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Salesforce has officially launched a game-changing update to Agentforce pricing, and it could reshape how companies of all sizes approach enterprise AI.
As more organizations seek to operationalize artificial intelligence, the spotlight shifts away from experimentation and impact. Budgets are tightening. Expectations are rising, and the ability to measure real business outcomes (not just AI activity) is more critical than ever.
This latest Agentforce update isn’t about cost control - it’s about building the foundation for sustainable AI success.
This isn’t hype. This is a shift toward real AI ROI.
At the center of the update is a new consumption-based pricing model: Flex Credits.
Rather than charging a flat fee for usage, Flex Credits charge per action completed by your AI agent. Think: automated case resolution, knowledge base updates, or internal task completions.
This structure allows businesses to experiment with AI, pay for only what drives value, and scale as needed.
Salesforce is also introducing Flex Agreements to shift investments between human and digital labor.
Have a surge in support requests? Shift seats into agent credits. Need more people power again? Convert credits back to user licenses.
It’s a flexible model for a world where demand, teams, and strategy are constantly in motion.
To make AI even more accessible, Salesforce has also introduced unlimited agent usage for employee-facing tasks—no usage caps, no guessing games. Just a per-user, per-month model that makes it easy to scale AI internally across sales, service, HR, and more.
These licenses are built for integration into platforms your teams already use, like Salesforce and Slack, to ensure AI adoption happens organically.
This isn’t a pricing update - it’s a strategic invitation.
Salesforce is giving businesses a way to:
For companies that want to turn AI from a buzzword to a business multiplier, this model delivers.
Launch is here to help you make sense of these changes and build an AI roadmap that maximizes value. Whether starting from scratch or scaling an existing Salesforce investment, we’re your guide to doing it right.
