Provider Data Optimization for National Health Insurer

Intelligent Text Engine for Automated Claims Management

Health insurance companies want to enable a great healthcare experience for members and providers. But incomplete and inaccurate data, inefficient processes, inflexible legacy systems, frustrated providers, awkward workarounds, and checking and re-checking cause real pain.

It's time to go from manual processes to digital transformation

When you’re responsible for millions of members and thousands of providers, your provider data systems and processes must be top-notch to ensure timely, accurate claims management.

Incorrect or missing provider data causes major headaches and costs millions. Inaccurate claim pricing leads to manual rework in the form of hours spent reconciling errors and re-processing.

That not only drives up operational costs, but contributes to a less-than-satisfactory provider experience - and consequently a poor member experience, too.

That's why Launch partnered up with a Fortune 50 healthcare insurer to improve data integrity, streamline and automate processing, and increase data-driven insight.

An AI-generated molecule of data

We’re bringing provider data solutions to LITE

Our client needed a solution for these provider data challenges to restore providers’ trust in their data and, ultimately, transform the provider experience. The solution our Data & AI Studio came up with: an AI-enabled tool called the Launch Intelligent Text Extractor (LITE), living in a Snowflake Data Cloud.

LITE and Snowflake helped accelerate data ingestion, enrichment, and matching by automatically linking and validating data within a data quality framework that’s driven by great fundamental AI tools:

  • Optical character recognition (OCR)
  • Natural language processing (NLP)
  • Natural language understanding (NLU)
  • Machine learning (ML)

Basically, LITE mines documents for specific information it’s learned to recognize, reading, and transforming raw data into a structured format. That standardized format makes it possible to match and link records, validate information, score and rank confidence in each data point, and leverage ML to identify anomalies and autocorrect common errors.

For our client, that meant 70% fewer person-hours required to do manual benefits configuration.

AI-generated O's and tiles flowing like a data stream

A good prognosis for provider experience

So, what happened?

We helped create a clear path toward a better human experience with technological tools that increase provider data quality and accuracy. This dramatically reduced the need for manual intervention by surfacing low-confidence records for attention and taking care of the rest automatically.

But it’s not only about streamlining data processing operations. LITE also enabled:

  • Improved data management
  • Overall data enrichment
  • Cost-effective, real-time analytics through ML and the Snowflake platform
  • A data visualization and analytics portal

All this means that LITE empowers this national company to truly USE all that data they collect and process. And best of all? The solution paid for itself in a matter of months.

A web of AI-generated data ebbing and flowing like an ocean

Using these tools to fuel AI-first vision and growth

LITE is just one element of the holistic provider vision that Launch and our Healthcare Sector clients have partnered on. As Managing Partner Chad Holmes says, “There’s a huge opportunity at the intersection of people and data to drive more value and improve the human experience.”

This client embraced and internalized the fact that better data not only saves time and money, but prepares the organization for whatever comes next in a transformation journey, especially as we venture further into the age of AI.

The Launch Intelligent Text Extractor and Snowflake Data Cloud have since helped this client navigate and rapidly deploy cost-effective solutions for:

  • Predictive analytics, creating a foundation for informed decision-making
  • Intuitive, insightful provider contract data
  • User-friendly applications that help create better employee and customer experiences
  • Mastering interoperable provider data for claims management

Data maturity is the key to good organizational decisions, growth trajectory, and AI readiness. Is your data doing everything it can for your organization? Take the Data Maturity Self-Assessment to find any gaps - so you're ready for your next bold move.