With a major deadline approaching, Launch helped a global firm align its teams and leadership—reducing defects by 97% and delivering ahead of schedule.
A global professional services firm was struggling to deliver a reimagined annual enrollment experience. After two failed attempts—one led by product, the other by engineering—the project had missed expectations and accumulated significant technical debt. With phase three looming and confidence from leadership waning, the client needed a fresh approach—and fast.
Despite adopting Agile frameworks, both execution and alignment were lacking. Product teams were misaligned, engineering practices were inconsistent, and leadership had conflicting strategies. There was a clear need to align the organization at multiple levels to remove roadblocks and drive progress.
By aligning teams and leadership, Launch helped a leading global professional services firm beat its deadline and build a foundation for long-term Agile success.
Launch approached the engagement on two fronts:
Launch also introduced a Product Owner Team model, improving cross-team prioritization and allowing multiple product lines to move forward more cohesively and strategically.
The partnership delivered measurable, high-impact results:
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