Patient Experience Portal: Secure, Scalable, and HIPAA-Compliant

The Challenge

In the US, when a patient receives a diagnosis of a disease, they remember about half of what they are told by the doctor. In a jumble of shock, worry, and medical terms, they of course turn to the internet for more information...but often search incorrect terms, causing frustration and increasing anxiety.

Our client, a digital product company focusing on enhancing the patient experience, wanted to help people navigate their diagnosis and healthcare journey with confidence. To do so, they wanted to build a product that would provide patients with all the information about their diagnosis, so they could educate themselves from a complete and reliable source.

They needed a product development team to design, build, deploy, and support the new product. So they came to Launch.

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The Solution

Launch partnered with the client to deliver the product minimum viable product (MVP) on the Azure platform. Guided by their requirements, we drove the process from design through implementation of the system.

• The team worked to create a product backlog to determine the feature set in the initial MVP.
• We created workflows, defined the look and feel of the overall application, and created a tool that would be easy for patient to use.
• We designed and built the solution architecture to require zero on-premise footprint and used the Azure cloud, following strict HIPAA guidelines for security.
• The front-end system was built on React and the back-end was built using .NET core using a microservices architecture.

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